When you make a sale on your Facebook Shop, the order details are pulled into the Zibbet platform allowing you to manage and fulfill your orders from all connected sales channels in one place.

For a general help guide on how order management works on Zibbet, please refer to this help guide.

Cancelling a Facebook Shop order

To cancel a Facebook Shop order you must do so on Facebook (we've made this easy by having a "cancel" link, which will send you over to the order on Facebook).

Refunding a customer

You can issue refunds in Commerce Manager after your customer has returned their order. Learn more about this process.

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